GUARD BLINDS
Refund & Cancellation Policy
Our Commitment to Your Satisfaction
At Guard Blinds, every blind is custom made to fit your windows, using the measurements and specifications provided with your order.
We want you to be happy with your purchase. If something goes wrong, we're here to help you find the best possible solution.
Because our blinds are individually manufactured and cannot be resold to another customer, we have specific guidelines for order cancellations, refunds, remakes, and replacements.
Please review our policy below before placing your order.
Our Guard Fit Promise
We want your Guard blinds to fit your windows properly. If there is a sizing problem, we will first help determine what caused it and what needs to be corrected.
If Guard made the sizing error
If your blind was manufactured to the wrong measurements, supplied incorrectly, or the sizing problem resulted from an error on our side, we will remake the affected blind at no additional cost. We may ask for photos and measurements so we can verify the issue and make sure the replacement is produced correctly.
If you provided the wrong measurements
We understand that measuring mistakes can happen. If a blind does not fit because the measurements submitted with your order were incorrect, we will normally offer a complimentary remake using the corrected measurements.
Limits. For orders where up to five (5) blinds are affected by customer measurement errors, up to five affected blinds may be remade at no additional cost under the Guard Fit Promise.
Larger orders and bulk measurement errors
If incorrect customer-supplied measurements affect six (6) or more blinds from the same order, the request will be treated as a Bulk Fit Claim. We will first verify the corrected measurements. In some cases, we may remake one blind first so you can confirm that the updated measurements and installation are correct before additional blinds are produced. The Guard Fit Promise automatically covers up to five affected blinds from the original order. Any additional blinds will be reviewed individually based on the circumstances of the order. We may offer additional complimentary remakes, a discounted remake arrangement, or another appropriate solution.
Limits. This limit applies to customer measurement errors only. It does not limit remedies for blinds that were incorrectly manufactured or supplied by Guard.
Before we remake your blind
To avoid repeating the same sizing problem, we may ask you to provide:
Updated window measurements
Photos showing the window and measurement points
Photos of the blind received
Any other information reasonably needed to verify the sizing issue
For larger claims, we may also ask you to confirm that a verification blind fits correctly before the remaining remakes are produced. The complimentary remake applies to the corrected measurements confirmed for the claim. If a replacement is made correctly to the updated measurements but another customer measurement error occurs, any additional remake will be reviewed separately. If you do not want to proceed with an eligible complimentary remake and prefer to request a refund, the refund terms described under our Refund & Cancellation Policy will apply.
Limits. Nothing in the Guard Fit Promise limits any rights or remedies available to you under applicable consumer protection laws.
Order Cancellations
We understand that plans sometimes change.
You can cancel your order free of charge within 20 hours of placing it.
After 20 hours, your order may already have entered production. Because every blind is custom made to your specifications, cancellations requested after this period are subject to a 50% cancellation fee.
If your cancellation is approved after the 20-hour window, you'll receive a refund of 50% of the amount paid for the affected order, excluding taxes and shipping from the percentage calculation.
Once an order has shipped, it can no longer be cancelled. Any concerns after delivery will be handled under the applicable sections of this policy.
1.
Refund Requests for Custom-Made Blinds
Since every Guard blind is manufactured specifically for your order, we do not accept standard product returns for change-of-mind purchases.
Our blinds cannot be restocked or resold because they are made to individual measurements and specifications.
However, we understand that circumstances can change. You may contact our Customer Support team within 30 days of receiving your blinds to request a review of your situation.
Depending on the reason for your request, a Custom Production Cost Deduction may apply to any discretionary refund we approve.
2.
If You Change Your Mind
If your blinds have been made correctly and delivered as ordered, but you've decided you no longer want them, you may request a refund review within 30 days of delivery.
Approved discretionary refunds for change-of-mind requests are subject to a 50% Custom Production Cost Deduction.
This means you may receive 50% of the amount paid for the affected blinds, excluding taxes and shipping from the percentage calculation.
You will not be required to ship the blinds back to us as part of this discretionary refund arrangement.
3.
If the Blinds Are Not Suitable for Your Window or Property
Sometimes, blinds are manufactured correctly but are no longer suitable because of window compatibility, property restrictions, rental arrangements, HOA requirements, or similar circumstances.
If this happens, please contact us within 30 days of receiving your order.
Approved discretionary refunds for these situations are subject to a 25% Custom Production Cost Deduction.
This means you may receive 75% of the amount paid for the affected blinds, excluding taxes and shipping from the percentage calculation.
We will review the circumstances and help you determine the available options.
4.
If You've Provided Incorrect Measurements
If your blind does not fit because the measurements submitted with your order were incorrect, our Guard Fit Promise may provide a complimentary remake using corrected measurements.
For customer measurement errors, the standard complimentary remake allowance covers up to five (5) affected blinds from the same original order. Claims involving six (6) or more affected blinds are reviewed as Bulk Fit Claims, as explained under Our Guard Fit Promise.
If you prefer not to proceed with an eligible complimentary remake and instead request a refund, a 25% Custom Production Cost Deduction will apply to an approved discretionary refund.
This means you may receive 75% of the amount paid for the affected blind or blinds, excluding taxes and shipping from the percentage calculation.
We may ask for updated measurements, photographs, or other information reasonably necessary to verify the issue before arranging the appropriate resolution.
5.
Quality and Manufacturing Issues
We take product quality seriously, and we want to make things right if your blinds do not meet the expected standard.
If you notice an issue with the quality, operation, or construction of your blinds, please contact us with a description of the problem and any relevant photos or videos.
Depending on the issue, we may offer:
Troubleshooting assistance to help resolve the problem
Replacement parts, where appropriate
A free remake of the affected blind
Another suitable resolution based on the circumstances
If a confirmed manufacturing or quality issue cannot be resolved through the appropriate corrective measures, a refund may be available.
Refunds for verified product defects are not subject to the discretionary Custom Production Cost Deductions described above.
6.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect product, or is missing parts, please contact us as soon as possible, preferably within 7 days of receiving your order.
We may ask you to provide photographs or other details to verify the issue.
Once confirmed, we'll arrange to replace the affected blind or send the missing components at no additional cost.
If your order is confirmed lost in transit, we'll arrange for a replacement shipment.
Where a replacement is not possible or another remedy is required by applicable consumer law, we'll provide the appropriate resolution.
7.
Delivery Delays
We work to ensure that your order reaches you as quickly as possible.
However, delivery times may occasionally be affected by courier delays, weather conditions, or other circumstances outside our control.
A delivery delay after dispatch does not automatically qualify an order for a discretionary refund.
If your order appears to be lost or there is a significant delivery issue, please contact us so we can investigate and help resolve it.
Your applicable consumer rights remain unaffected.
8.
How We Review Refund Requests
To ensure that we provide the appropriate resolution, we may ask for information relating to your order and the issue you've experienced.
Depending on your concern, this may include your order number, a description of the issue, photographs, videos, or measurements.
For sizing, installation, or quality concerns, our team may recommend troubleshooting or a remake before considering other resolutions.
In some circumstances, we may offer an alternative arrangement based on the specific issue and your preferences.
We aim to resolve concerns fairly and efficiently while considering the custom-made nature of our products.
9.
How Refund Amounts Are Calculated
For discretionary refunds, percentage-based deductions are calculated using the amount paid for the affected blind or blinds, excluding taxes and shipping.
For example: If your affected blinds cost $400:
A 50% Custom Production Cost Deduction means a $200 refund of the product price.
A 25% Custom Production Cost Deduction means a $300 refund of the product price.
Any adjustments to taxes or shipping charges will be handled according to applicable requirements.
10.
Refund Processing
Once your refund has been reviewed and approved, we'll normally process it within 5–10 business days.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Approved refunds will normally be issued to your original payment method.
11.
We're Here to Help
If you're experiencing an issue with your blinds or have questions about your order, please contact our Customer Support team at support@guardblinds.com.
Include your order number and a brief description of your concern. Where relevant, attaching photos or measurements will help us review your request more efficiently.
Nothing in this policy limits any refund, repair, replacement, or other remedy available to you under applicable consumer protection laws.
