Cover for as long as you are a member
While your membership is active, your covered blinds are our responsibility. This includes accidents, damage caused by children or pets, sun fading, and problems that appear after the two-year warranty has ended. If something goes wrong, we repair, remake or replace the blind.
Limits. Covers blinds bought while your membership is active, up to the number of blinds in your tier. Cover ends when your membership ends.
100 nights to change your mind
Every order placed while you are a member has 100 nights from the day it arrives. Inside that time you can return the order for any reason and get your money back. Collection is free. Without a membership the trial is 30 nights.
Limits. One change-of-mind return every 12 months. One return covers one whole order, however many blinds are in it. After night 100 that order can no longer be refunded to your card. Faults and warranty problems are fixed at any time and do not count towards this limit.
Past 100 nights, full credit toward anything else we make
Once an order is past its 100-night window, you can hand the blinds back and take their full value as credit toward anything else we make.
Limits. The blinds come back to us before the credit is issued. The credit is held on your account, is not cash and cannot be paid out, and can be used while your membership is active. An order can be used once for credit.
Free insured express shipping
Every member order ships express at no cost. This includes new orders, replacements, remakes, Moves With You and credit redemptions. If a delivery is lost or damaged in transit, we send a replacement. You do not submit a claim and you do not wait for the courier investigation.
Priority manufacturing
Member orders enter production before non-member orders.
10% member discount
10% off every order while your membership is active. It is taken off the price you would otherwise pay, so it applies on top of a sale price and on top of the multi-blind discount.
Limits. The discount works only when you are logged in to your account. It does not apply to the order you subscribed with, only to later orders.
Moves With You
When you move home, we make new blinds for the windows in your new home at no cost.
Limits. Can be used once. Covers up to the number of blinds in your tier, and up to the total area of your covered blinds plus 10%. You pay for any area above that. Your old set is collected before the new set is made. Delivery is to the new address only.
Free remake any time
We remake a covered blind at no cost, for any reason. A new colour, a new size, you changed your mind about the room. As many times as you want, for as long as you are a member.
Limits. The remake is the same product in a different colour, fabric or size. The blind being replaced is collected before the new one is made. One remake at a time. A remake replaces a blind, it does not add one. If the new blind is more than 10% larger than the one it replaces, you pay for the extra area.
The member line
A separate phone number answered by a person. You can also book a video call with our team to measure your windows before you order.
Gift pass
Once per membership year you can give member pricing to one other person for one order.
Limits. One person, one order, once per membership year. It gives the 10% discount only, not a membership.